Terms of service

Last updated: December 28, 2025

Welcome to Revive Pro Tech. By using our website, products, or services, you agree to comply with these Terms of Service (“Terms”). These Terms govern your access, use, and purchase of products from our website. Please read them carefully. If you do not agree with any part of these terms, you must cease using our services immediately.

1. Company Legal Information

Registered Company Name: Revive Pro Tech LLC

Company Registration Number: 23882497

EIN: 39-4359445

Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.

Phone Number: +1 928-484-6822

Email: monica@reviveprotech.com

Live Chat: Available on the website

Business Hours: 10:00 AM to 5:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

Revive Pro Tech is a U.S.-based eCommerce company offering wellness, recovery, and lifestyle products.

Our products include:

• Bio Therapy Mats
• Massage rollers and tools
• Fitness and recovery accessories
• Personal wellness devices

Fully compliant with U.S. federal laws, Arizona state regulations, and international eCommerce standards.

We operate transparently with clear product information, pricing, and shipping policies.

2. Acceptance of Terms

By visiting or using the website, you agree to all terms and conditions, including future updates.

These Terms apply to:

• Browsing or accessing content
• Placing orders and making purchases
• Creating accounts and using website features
• Participating in promotions, contests, or subscriptions

Modification of Terms: Revive Pro Tech may update these Terms at any time. Updated Terms are effective upon posting. Continued use constitutes acceptance.

3. Eligibility to Use

• You must be 13 years or older or of the legal age in your jurisdiction.
• Must have the legal capacity to enter binding contracts.
• Users prohibited by law or restricted under court orders cannot use the website.
• You are responsible for confirming your eligibility before using the website or purchasing products.

4. Account Creation & Security

Certain features of the Revive Pro Tech website and services may require users to create an account. By creating and maintaining an account, users agree to the following responsibilities and conditions:

• Account Creation Requirements: Users must provide accurate, complete, and current information, including full name, billing and shipping addresses, email address, and phone number. Providing false, outdated, or misleading information may result in account suspension or termination.
• Account Security & Password Protection: Users are responsible for maintaining the confidentiality of their login credentials, including usernames and passwords. Passwords should be strong, unique, and not shared with any third party.
• Unauthorized Access & Reporting: If you suspect any unauthorized access, account compromise, or suspicious activity, you must notify Revive Pro Tech immediately so appropriate security measures can be taken.
• User Responsibility & Liability: Revive Pro Tech is not liable for any losses, damages, or unauthorized transactions resulting from user negligence, failure to safeguard credentials, or misuse of the account by the user or third parties.
• Right to Restrict or Terminate Accounts: Revive Pro Tech reserves the right to suspend, restrict, or terminate accounts that violate security guidelines, misuse services, or pose a security risk to the platform or other users.

These measures are in place to protect both customers and Revive Pro Tech and to ensure a safe, secure, and trustworthy user experience.

5. Product Information & Availability

Revive Pro Tech strives to provide accurate, transparent, and up-to-date product information to help customers make informed purchasing decisions. However, certain limitations may apply:

Accuracy of Product Information

Product descriptions, specifications, features, images, and pricing are presented accurately and in good faith based on the information available at the time of publication. Minor errors, typographical mistakes, or updates may occasionally occur.

Product Availability

Product availability is subject to change without notice due to:

• Stock limitations or inventory discrepancies
• Supplier or manufacturing delays
• Shipping, logistics, or regulatory constraints

Product Images & Representation

Product images are provided for illustrative purposes only. Actual products may vary slightly in appearance due to screen calibration differences, lighting conditions, design refinements, or packaging updates.

Out-of-Stock or Unavailable Items

If a product becomes unavailable after an order has been confirmed, customers will be promptly notified. In such cases, Revive Pro Tech will issue a full refund to the original payment method or offer suitable alternatives when available.

Right to Modify or Discontinue Products

Revive Pro Tech reserves the right to modify product specifications or pricing or discontinue products at any time without prior notice, while honoring confirmed orders when possible.

This approach ensures transparency while allowing flexibility to manage inventory and supply chain realities effectively.

6. Product Use & Compatibility

• Products are intended for personal wellness, recovery, or fitness purposes only.
• Customers must follow manufacturer instructions and guidelines.
• Responsibility for compatibility with other devices or equipment lies with the customer.
• Misuse or modification voids warranties and may pose safety risks.

7. Pricing, Taxes & Payment Terms

Prices are displayed in USD for U.S. customers and CAD for Canadian customers.

Taxes: VAT/excise tax excluded unless otherwise stated. Applicable state or local sales tax may apply.

Payment methods accepted:

• Credit/Debit: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Elo, JCB
• Digital wallets: PayPal, Apple Pay, Google Pay, Shop Pay, Venmo

Payments are processed via PCI-DSS compliant secure gateways.

Revive Pro Tech may correct pricing errors and will notify customers immediately.

8. Order Acceptance & Cancellation

Orders are accepted after payment authorization, fraud checks, and verification.

Order cancellation is allowed within 24 hours of placement before shipment.

Orders may be canceled if:

• Payment is invalid
• Fraud is suspected
• Terms of service are violated

Refunds are issued to the original payment method.

9. Shipping & Delivery Terms

All orders undergo verification for payment authorization and fraud prevention. Handling times vary by product type to ensure quality and custom assembly:

9.1 Transit Times

Delivery times are estimates calculated from the date of dispatch (after the handling time is complete):

• United States: 2–5 business days (Monday to Friday).
• Canada (Bio Therapy Mats only): 3–7 business days (Monday to Friday).
• Large Items (Saunas): Heavy items may ship via LTL Freight and take 5–10 business days for transit.

Tracking is provided within 24–48 hours via email.

Delays may occur due to carriers, customs, weather, or other events; Revive Pro Tech is not liable for such delays.

10. Returns, Refunds & Exchanges

• Return initiation: Email customer support first. Do not send items without authorization.
• Return window: Typically 30 days from delivery unless otherwise specified.
• Damaged, defective, or incorrect items: Report within 48 hours. Provide photos and order info.
• Refund processing: 7 business days (Monday to Friday) after receipt and inspection.
• Exchanges are available for in-stock items.
• Return shipping costs: Covered by Revive Pro Tech for defective or incorrect items; otherwise the customer is responsible.

11. Warranty Terms

Revive Pro Tech provides warranty coverage in accordance with manufacturer guidelines to ensure product quality and customer confidence. The following terms apply:

Scope of Warranty Coverage

Manufacturer warranties apply exclusively to defects in materials or workmanship that occur under normal, intended use of the product.

Exclusions & Limitations

The warranty does not cover damage or defects resulting from:

• Misuse, abuse, or improper handling
• Accidents, drops, liquid exposure, or electrical faults
• Unauthorized modifications, repairs, or alterations
• Failure to follow product instructions, warnings, or maintenance guidelines

Claim Requirements

To submit a valid warranty claim, customers must provide:

• Proof of purchase (invoice or order confirmation)
• Clear photos and/or videos showing the defect or issue
• Product serial number or identifying information, if applicable

Non-Transferability

Warranties are non-transferable and apply only to the original purchaser. Products obtained through unauthorized sellers or resellers are not eligible for warranty coverage.

Assessment & Approval

All warranty claims are subject to review and verification. Approval is based on compliance with warranty terms and documented evidence.

These warranty terms are designed to protect customers while ensuring fair and responsible use of Revive Pro Tech products.

12. Intellectual Property Rights

All content available on the Revive Pro Tech website is the exclusive property of Revive Pro Tech or its licensors and is protected under applicable U.S. and international intellectual property laws. This includes, but is not limited to:

• Text, product descriptions, and written materials
• Images, photographs, graphics, icons, and illustrations
• Logos, brand names, trademarks, and service marks
• Videos, audio content, animations, and digital media
• Product designs, layouts, and website structure

Restrictions: Users may not copy, reproduce, modify, distribute, display, publish, transmit, sell, license, or exploit any website content without prior written permission from Revive Pro Tech.

Unauthorized use of intellectual property may result in legal action, including claims for damages and injunctive relief.

13. User-Generated Content

Customers may submit reviews, testimonials, comments, or other content through the website or related platforms.

License Grant: By submitting content, users grant Revive Pro Tech a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, display, publish, and distribute such content for marketing, promotional, and business purposes.

Content Standards: User-generated content must not:

• Be unlawful, fraudulent, abusive, defamatory, or offensive
• Infringe on intellectual property, privacy, or other rights of third parties
• Contain misleading, false, or harmful information

Moderation Rights: Revive Pro Tech reserves the right to review, edit, reject, or remove any user-generated content at its sole discretion, without prior notice.

14. Prohibited Activities

Users agree not to engage in activities that may harm Revive Pro Tech, its customers, or its systems. Prohibited actions include, but are not limited to:

• Accessing accounts, data, or servers without authorization
• Using the website for fraudulent, illegal, deceptive, or unauthorized purposes
• Collecting or harvesting personal information of other users without consent
• Uploading or transmitting malware, viruses, spyware, or malicious code
• Attempting to interfere with, disrupt, or compromise website functionality, security, or performance
• Circumventing security features or access controls

Violation of these rules may result in account termination, service restriction, or legal action.

15. Third-Party Services & Integrations

Revive Pro Tech may use third-party service providers to support business operations, including but not limited to:

• Payment Processing: Stripe, PayPal, Apple Pay, Google Pay
• Shipping & Logistics: FedEx, UPS, USPS
• Analytics & Marketing: Google Analytics, Meta/Facebook Ads, email marketing platforms

These third parties operate under their own terms and privacy policies. Revive Pro Tech is not responsible for their practices, data handling, or service interruptions.

Users are encouraged to review third-party policies before engaging with these services.

16. External Links

The Revive Pro Tech website may contain links to external or third-party websites for convenience or informational purposes.

• Revive Pro Tech does not control or endorse the content, accuracy, or privacy practices of external websites
• We are not responsible for any loss, damage, or issues arising from third-party site use
• Users access external links at their own risk and should review applicable policies before interaction

17. Limitation of Liability

To the maximum extent permitted by law:

Revive Pro Tech shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or system interruptions
• Personal injury or property damage resulting from misuse of products

Maximum Liability: Revive Pro Tech’s total liability, if any, shall be strictly limited to the purchase price of the affected product.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, or strict liability.

18. Indemnification

By using the Revive Pro Tech website or purchasing products, users agree to defend, indemnify, and hold harmless Revive Pro Tech, including its officers, directors, employees, affiliates, partners, suppliers, and agents, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Violation of Terms: Any breach of these Terms & Conditions, policies, or applicable laws by the user
• Product Misuse: Improper, unsafe, or unauthorized use of products, including failure to follow instructions, warnings, or guidelines
• User-Generated Content: Content submitted by the user that infringes third-party rights, violates laws, or causes harm
• Third-Party Interactions: Disputes or claims arising from interactions with third-party services, links, or platforms accessed through the website

This indemnification obligation survives termination of account access or website use.

19. Privacy Policy Integration

Revive Pro Tech’s Privacy Policy is fully incorporated into these Terms by reference and governs how personal information is collected, used, stored, shared, and protected.

Users are encouraged to review the Privacy Policy to understand:

• Data collection practices
• User rights, opt-out options, and consent choices
• Security safeguards and data protection measures

By using the website or making a purchase, users acknowledge and agree that their personal information will be handled in accordance with the Privacy Policy.

20. Governing Law & Jurisdiction

These Terms & Conditions, along with any disputes, claims, or controversies arising from website use or product purchases, are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles.

• Jurisdiction: Users agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Arizona.
• Consent: By accessing the website or completing a transaction, users consent to personal jurisdiction and venue in Arizona courts.

This provision ensures consistency, legal clarity, and predictable dispute resolution for both users and Revive Pro Tech.

21. Force Majeure

Revive Pro Tech shall not be held liable for any failure, delay, or interruption in performance caused by events beyond reasonable control (“Force Majeure Events”). These include, but are not limited to:

• Natural disasters such as earthquakes, floods, fires, storms, or extreme weather
• Labor disputes, strikes, lockouts, or workforce shortages
• Health emergencies, epidemics, or pandemics
• Government actions, regulations, restrictions, or lockdowns
• Transportation disruptions, carrier delays, port congestion, or logistics failures
• Power outages, internet failures, or infrastructure breakdowns

During such events, delivery timelines, order fulfillment, customer support response times, or other obligations may be extended or temporarily suspended. Revive Pro Tech will make reasonable efforts to resume normal operations as soon as practicable.

22. Severability Clause

If any provision of these Terms & Conditions is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible or severed if necessary.

• The remaining provisions shall remain valid, binding, and fully enforceable
• No invalid provision shall affect the legality or enforceability of the rest of the terms.

This clause ensures the continued effectiveness of the agreement even if part of it is challenged.

23. Termination of Use

Revive Pro Tech reserves the right, at its sole discretion, to suspend or terminate user access to the website, accounts, or services without prior notice if:

• A user violates these Terms & Conditions or related policies
• Illegal, fraudulent, abusive, or harmful activity is suspected
• Website security, integrity, or other users are placed at risk
• Effect of Termination: Termination of access does not affect any rights, obligations, liabilities, or remedies that accrued prior to termination, including payment obligations, indemnification, and dispute resolution provisions.

24. Right to Modify Terms

Revive Pro Tech reserves the right to update, amend, or modify these Terms & Conditions at any time to reflect changes in legal requirements, business practices, or operational needs.

• Updated Terms will be posted on the website with a revised effective or “Last Updated” date
• Continued use of the website, services, or products after changes are posted constitutes acceptance of the revised terms.
• Users are encouraged to review the Terms periodically to stay informed of updates

25. Contact Information

Registered Company Name: Revive Pro Tech LLC

Company Registration Number: 23882497

EIN: 39-4359445

Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.

Phone Number: +1 928-484-6822

Email: monica@reviveprotech.com

Live Chat: Available on the website

Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

26. Dispute Resolution & Arbitration

Revive Pro Tech encourages all customers and users to resolve disputes informally by contacting our support team prior to pursuing formal action.

Arbitration: If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with applicable U.S. law.

• Arbitration will be conducted in the State of Arizona, United States.
• Users agree to waive any right to a jury trial or participation in a class-action lawsuit concerning such disputes.
• The arbitrator’s decision will be final and binding, and judgment may be entered in any court having jurisdiction.

Scope: Arbitration applies to disputes regarding product purchases, website use, or these Terms & Conditions, including but not limited to claims related to warranties, returns, privacy, or payments.

27. Customer Support & Service Policies

Revive Pro Tech provides dedicated support to ensure a responsive and professional customer experience.

Contact Methods:

• Phone Number: +1 928-484-6822
• Email: monica@reviveprotech.com
• Live Chat: Available on the website
• Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

Response Time:

• Typical response within 1–2 business days (Monday to Friday) for inquiries submitted via email or phone.

Scope of Support

• Product information and guidance
• Order tracking, shipping, and delivery updates
• Returns, cancellations, and refund inquiries
• Warranty claims and repair/replacement instructions
• General account or website-related questions

Revive Pro Tech strives to provide timely and accurate support while maintaining professional service standards.

28. Behavioral Advertising & Cookies

Revive Pro Tech uses cookies and tracking technologies to improve website functionality, analytics, and personalized user experiences.

Purposes

• Essential/Strictly Necessary: Required for core website operations and secure transactions.
• Performance & Analytics: Tracks site performance, page views, and usage trends to optimize the user experience.
• Functional: Enhances website functionality, remembers preferences, and provides personalized features.
• Advertising & Targeting: Enables personalized advertisements based on user behavior.
• Social Media: Integrates social media features and tracks interactions.

User Control & Opt-Out

Users may manage cookies and tracking preferences through:

• Browser settings to block or delete cookies
• Third-party opt-out tools, including advertising network controls

Privacy Compliance

Data collected via cookies is handled according to our Privacy Policy, ensuring proper protection, transparency, and user consent.