Cancellation Policy

Last updated: December 28, 2025

At Revive Pro Tech, we are committed to providing a transparent, reliable, and hassle-free cancellation process. Our goal is to ensure that customers feel confident and informed when managing their orders. This policy outlines how to cancel an order, timeframes, responsibilities, and procedures.

1. Business & Contact Information

Customers can contact us for cancellation requests using the following methods:

Registered Company Name: Revive Pro Tech LLC

Company Registration Number: 23882497

EIN: 39-4359445

Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.

Phone Number: +1 928-484-6822

Email: monica@reviveprotech.com

Live Chat: Available on the website

Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

All cancellation requests must include the order number, product details, and contact information for verification.

2. Scope of Policy

This Cancellation Policy applies to all orders placed on ReviveProTech.com, covering both domestic (USA) and eligible international orders.

Eligible for Cancellation

Customers may cancel orders that meet the following criteria:

• Standard products that have not yet been processed or shipped.
• Orders that fall within the 24-hour cancellation window (see section below).

Not Eligible for Cancellation

Orders that cannot be cancelled include:

• Orders that have already been shipped or dispatched.
• Custom, personalized, or made-to-order products, including items engraved, customized, or specially configured.
• Pre-orders or subscription-based items, unless explicitly stated in the product description or terms.

Note: Orders outside these conditions may only be returned after delivery according to our Return & Refund Policy.

3. Cancellation Window / Time Frame

Customers may cancel an order within 24 hours of placement, provided it has not entered processing or shipping.

Same-Day Cancellations:

• Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) on business days may qualify for same-day cancellation.

Next Business Day Processing:

• Orders placed after 4:00 PM (GMT-05:00) Eastern Standard Time (New York), on weekends, or on U.S. public holidays will be processed for cancellation the next business day.

Late or Out-of-Window Requests

• Cancellation requests received after the 24-hour window will be considered non-cancellable.
• In such cases, customers may still return the product after delivery under the Return & Refund Policy, following all applicable return procedures.

4. How to Cancel—Step by Step

To ensure a smooth and successful cancellation, customers should carefully follow these steps:

Step 1: Email Support

• Send a cancellation request to monica@reviveprotech.com.
• Use the subject line:
  “Order Cancellation Request – [Order Number]”

Step 2: Provide Complete Order Details

Include the following information in your email to help our team process your request efficiently:

• Order Number
• Product(s) to cancel
• Reason for cancellation (optional but helpful)
• Preferred contact method (email or phone)

Step 3: Verification

• Our support team will review and verify the order details.
• Verification ensures that the order meets eligibility requirements for cancellation.

Step 4: Approval Notification

• Customers will receive confirmation of approval or denial within 24–48 hours.
• If approved, the next steps for refund processing will be communicated clearly.

Step 5: Refund Process

• Approved cancellations are refunded via the original payment method used at checkout.
• Refund timelines may vary depending on the bank, card issuer, or payment processor.

Important Note

• Phone cancellation requests are accepted but must be followed by an email confirmation to ensure proper documentation and record-keeping.

5. Confirmation of Cancellation

Once your cancellation request has been approved, Revive Pro Tech will send a confirmation email to the customer. This email serves as official proof of the cancellation and provides important details regarding the order and refund process.

Information Included in the Confirmation Email

• Cancelled Product Details: Names, quantities, and specifications of all items cancelled.
• Order Number: The original order reference number for tracking and record purposes.
• Estimated Refund Processing Time: Timeline for when the refund will be credited to your original payment method.

6. Refund for Cancelled Orders

• Refunds are issued to the original payment method (Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Elo, JCB, Apple Pay, Shop Pay, PayPal, Google Pay, or Venmo).
• Processing time: Typically 7 business days (Monday to Friday), depending on the bank or payment processor.
• Partial refunds are supported for partial cancellations of multi-item orders.
• Refund amounts will exclude shipping costs if the item was already shipped or partially shipped.

7. Orders Already Shipped

Once an order has been shipped, it cannot be cancelled under the Cancellation Policy.

Options for Customers

Customers may return the product after delivery in accordance with the Return & Refund Policy.

All returned items must meet the return eligibility requirements, including:

• Original, unused condition
• Original packaging and accessories
• Proof of purchase

Shipped Orders Cancelled at Delivery

• If a customer attempts to cancel a shipped order upon delivery, the request will not be processed as a cancellation.
• The order must be returned through the standard return process, following all guidelines for inspection, RMA numbers, and return shipping.

Important Notes

• Refunds for returned products will be issued only after the returned item has been received and inspected.

• Any shipping costs already incurred may not be refundable unless specified in the Return & Refund Policy.

• Customers are encouraged to retain all shipping and tracking information for returns.

8. Partial Cancellations

Revive Pro Tech allows partial cancellations for multi-item orders, provided the items have not entered processing or shipping.

Guidelines for Partial Cancellations

• Specify Items Clearly, customers must clearly indicate which items from the order they wish to cancel.
• Eligibility Check: Only items not yet processed or shipped are eligible for partial cancellation. Items already in processing or shipped cannot be cancelled individually.
• Refund Processing: Refunds are issued only for the items successfully cancelled. The remaining items in the order will continue with the original shipping and billing schedule.

Customer Responsibilities

• Provide accurate order numbers and item details for partial cancellations.
• Ensure the request is submitted within the allowed cancellation window.
• Retain any confirmation emails received from support regarding partial cancellation approval.

Important Notes

• Partial cancellation does not affect shipping status for the remaining items.
• Any handling or shipping charges already incurred for the cancelled items may be deducted from the refund, if applicable.
• Customers are encouraged to review the cancellation confirmation to ensure the correct items were processed.

9. International Orders

Cancellation requests for international orders are subject to additional considerations due to customs, shipping regulations, and international banking processes.

Customs and Shipping Timelines: Orders may not be eligible for cancellation once they have cleared customs or are in transit.

Returns After Delivery: If cancellation is not possible, customers may be allowed to return the product after delivery under the Return & Refund Policy, following all applicable return procedures.

Refund Processing: Refunds for international orders may take longer than domestic orders due to:

• Currency conversion between local currency and USD/CAD
• Banking and payment processor timelines
• Possible international transaction fees

10. Special Cases

Certain types of orders have specific rules regarding cancellation. These special cases are handled carefully to ensure fairness and clarity for customers.

A. Pre-Orders

• Pre-orders can only be cancelled before the scheduled shipping date.
• Once the product has been shipped, pre-orders cannot be cancelled but may be eligible for return after delivery under the Return & Refund Policy.
• Customers are encouraged to monitor pre-order shipping notifications to act within the cancellation window.

B. Delayed Orders

If an order is delayed due to stock shortages, shipping disruptions, or other unforeseen circumstances, customers may:

• Request cancellation of the order
• Receive a full refund for the affected items

Support will verify the delay and confirm eligibility for cancellation.

Important Notes

• Special cases may require additional verification by Revive Pro Tech.
• Refunds will be processed according to standard payment methods and timelines, unless otherwise specified.
• Customers are encouraged to retain all emails and notifications related to special-case orders for record-keeping.

11. Customer Responsibilities

To ensure a smooth and successful cancellation process, customers must adhere to the following responsibilities:

A. Provide Accurate Order and Contact Information

• Include correct order numbers, product details, and contact information when submitting a cancellation request.
• Inaccurate or incomplete information may delay verification or result in denied cancellation.

B. Submit Cancellation Requests Within the Allowed Time Frame

• Requests must be submitted within the 24-hour cancellation window (or as applicable for special cases like pre-orders).
• Late submissions will be processed according to the Return & Refund Policy, rather than as a cancellation.

C. Follow Instructions Provided by Support

• Customers must adhere to all guidance and instructions from Revive Pro Tech support regarding cancellations.
• This includes email confirmations, verification steps, and documentation requirements.

D. Retain Cancellation Confirmation Emails

Keep all emails confirming the cancellation for:

• Tracking refund status
• Resolving any disputes or inquiries
• Verifying cancellation in the future if needed

Important Notes

• Adhering to these responsibilities ensures fast, accurate, and hassle-free cancellation processing.
• Failure to comply may result in delayed approvals or denied requests.

12. Our Responsibilities

Revive Pro Tech is committed to providing a transparent, efficient, and customer-friendly cancellation process. To ensure this, we take the following responsibilities seriously:

A. Promptly Acknowledge Cancellation Requests

• Every cancellation request is reviewed and acknowledged as quickly as possible.
• Customers receive a timely confirmation email that their request has been received.

B. Clearly Inform Customers of Approval Status

• Customers are notified whether their cancellation request is approved or denied.
• Notifications include reasons for denial if applicable, ensuring full transparency.

C. Process Refunds in a Timely Manner

• Approved cancellations are refunded via the original payment method.
• Refunds are processed according to standard timelines, typically within 7 business days (Monday to Friday), though final posting times may vary depending on banks or payment processors.

D. Maintain Transparency Regarding Policies

Revive Pro Tech ensures clear communication about:

• Cancellation policies and rules
• Cut-off times and deadlines
• Special cases, exceptions, and eligibility criteria

All policy information is easily accessible on the website for customer reference.

Important Notes

• We prioritize clarity, fairness, and efficiency in all cancellation interactions.
• Our responsibilities are designed to minimize confusion and ensure a smooth experience for every customer.

13. Cancellation Fees

Revive Pro Tech strives to make the cancellation process transparent and fair.

A. No Fees for Eligible Cancellations

• Customers requesting eligible cancellations within the allowed timeframe are not charged any fees.
• This includes standard orders that have not yet been processed or shipped.

B. Handling or Processing Fees for Special Cases

• Partially shipped orders or orders requiring special handling may incur handling or processing fees.
• These fees are applied only when necessary to cover operational costs.

C. Fee Disclosure

• Customers are informed of any applicable fees before refund processing.
• Full transparency ensures that customers know the exact refund amount before it is issued.

Important Notes

• No hidden fees are applied; all charges are clearly communicated.
• Eligible customers for standard cancellations can expect a 100% refund of the item cost (minus any previously incurred shipping costs, if applicable).

14. Fraud Prevention & Policy Abuse

Revive Pro Tech is committed to maintaining a secure and fair cancellation process for all customers.

A. Fraud Prevention

Cancellation requests suspected of fraud may be denied.

Potential fraud include:

• False or manipulated order information
• Multiple cancellations aimed at exploiting promotions or discounts
• Attempts to cancel orders after receiving products without following return procedures

B. Policy Abuse

Repeated or suspicious cancellations may trigger a review of the customer account.

Consequences of policy abuse may include:

• Temporary account suspension
• Permanent restriction from placing future orders
• Refusal of future cancellation requests

15. Dispute Resolution

Revive Pro Tech is committed to resolving cancellation-related disputes fairly and efficiently.

A. Initial Contact

Any dispute regarding a cancellation should first be directed to our customer support team.

Customers should provide:

• Order number
• Details of the cancellation request
• Relevant correspondence or documentation

B. Support Review

Our support team will review the dispute carefully and attempt to provide a resolution within a reasonable timeframe. Solutions may include:

• Clarification of cancellation eligibility
• Confirmation of refund status
• Guidance on next steps for returns or special cases

C. Escalation

If the issue remains unresolved after contacting support, customers may escalate through:

• Consumer protection channels (local or national regulatory authorities)
• Payment processor dispute mechanisms (e.g., credit card chargeback, PayPal dispute resolution)

D. Documentation

• Customers are encouraged to retain all emails, receipts, and confirmations to support their dispute.
• Proper documentation helps ensure efficient and fair resolution.

Important Notes

• Revive Pro Tech strives to resolve disputes amicably before external escalation.
• Escalation should be considered only after all internal support options have been exhausted.

16. Policy Updates

• This Cancellation Policy may be updated without prior notice to comply with new regulations or operational requirements.
• Updates are effective immediately upon posting on our website.

Customers are encouraged to review the policy before placing an order.