Privacy policy

Last updated: December 28, 2025

At Revive Pro Tech, your privacy is our top priority. We are committed to transparency, security, and compliance with applicable laws, including CCPA/CPRA (California), PIPEDA (Canada), and best practices for Google Merchant Center. This Privacy Policy describes in detail how we collect, use, share, protect, and retain your personal information.

This policy applies to all visitors, customers, and users of our website, mobile applications, and services.

1. Who We Are

Revive Pro Tech is a U.S.-based eCommerce company focused on wellness, recovery, and lifestyle products. Our mission is to provide high-quality products with excellent customer service while ensuring the privacy and security of all our users.

Products We Offer:

• Bio Therapy Mats—premium recovery mats for home and professional use
• Massage & Recovery Tools – foam rollers, massage guns, massage balls
• Fitness & Mobility Accessories—resistance bands, balance boards, stretching aids
• Wellness & Lifestyle Products – posture correctors, heat therapy pads, wellness accessories

Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.

Phone Number: +1 928-484-6822

Email: monica@reviveprotech.com

We operate with transparency, and all data practices comply with U.S., Canadian, and international privacy standards.

2. Information We Collect

We collect information to provide services, improve your experience, and comply with laws.

A. Personal Information You Provide

This includes any information you voluntarily submit:

• Full name, billing, and shipping addresses
• Email and phone number for communication and verification
• Payment information (via secure, PCI-DSS-compliant processors)
• Account login credentials if you register
• Customer preferences, feedback, order history, and support interactions

B. Automatically Collected Information

Collected through our website and services automatically:

• Device type, IP address, operating system, browser type/version
• Pages visited, time spent, clicks, scroll depth
• Referring URLs, search terms, and interaction with website elements
• Geolocation (approximate), language, and time zone preferences
• Cookies, pixels, and similar tracking technologies

C. Information from Third Parties

We may also collect information from:

• Analytics platforms (Google Analytics, Facebook Pixel, etc.)
• Social media interactions or connected accounts
• Payment processors and shipping carriers for order verification and fulfillment

3. How We Use Your Information

We use collected data for legitimate business purposes.

A. Order Processing & Fulfillment

• Verify payments and prevent fraud
• Prepare, pack, and ship orders
• Send tracking numbers and delivery updates
• Manage returns, cancellations, and exchanges

B. Customer Support

• Respond to inquiries, complaints, and service requests
• Provide guidance on products, usage, and warranties
• Resolve disputes and issues promptly

C. Website Functionality & Improvement

• Monitor website performance and navigation patterns
• Optimize user experience and site functionality
• Identify bugs, improve speed, and troubleshoot errors

D. Marketing & Communication

• Send newsletters, promotional offers, and updates (with consent)
• Personalize recommendations based on browsing and purchase history
• Measure effectiveness of ads and marketing campaigns

E. Legal & Compliance

• Ensure compliance with applicable U.S., Canadian, and international laws
• Retain records for accounting, taxation, and auditing
• Detect and prevent fraud, unauthorized transactions, or illegal activity

4. Cookies & Tracking Technologies

A. Types of Cookies

Essential/Strictly Necessary Cookies

• Required for checkout, login, and basic website operations
• Cannot be disabled without affecting functionality

Performance & Analytics Cookies

• Track visitor behavior to understand traffic, site performance, and user patterns
• Help optimize navigation and usability

Functional Cookies

• Remember user preferences, language, login sessions, and account settings

Advertising & Targeting Cookies

• Enable personalized advertisements and retargeting campaigns
• Track interactions with ads and promotions across the web

Social Media Cookies

• Track engagement with social media features and buttons
• Collect information for retargeting and analytics

B. What Information Cookies Collect

• Device type, browser, IP address
• Pages visited, time spent, links clicked
• Products viewed or added to cart
• Interactions with ads, social media, and marketing campaigns

C. How to Manage Cookies

• Users can manage cookies via browser settings
• Disabling cookies may limit site functionality
• Third-party cookies can be managed via their opt-out pages

D. Third-Party Tracking Technologies

• Google Analytics, Facebook Pixel, and marketing partners
• Data used for conversion tracking, retargeting, and analytics

5. Sharing & Disclosure of Information

We do not sell your personal data. We may share information:

• Service Providers: Shipping carriers, payment processors, marketing platforms
• Legal Requirements: Court orders, subpoenas, or law enforcement requests
• Business Transfers: Mergers, acquisitions, or sale of company assets
• Fraud Prevention: Detect and prevent fraudulent activity or unauthorized use

All third parties must maintain confidentiality and comply with privacy standards.

6. How We Protect Your Information

• Secure servers with encryption (SSL/TLS)
• PCI-DSS-compliant payment processing
• Restricted internal access to authorized personnel only
• Continuous monitoring and security audits to prevent breaches

7. Children’s Privacy

• The website is not intended for children under 13
• No data is knowingly collected from children
• Any data accidentally collected is deleted immediately

8. Your Rights

We respect and uphold your rights regarding your personal information. These rights vary depending on your location.

General Rights (All Users)

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete data
• Deletion: Request deletion of personal information, subject to legal obligations
• Opt-Out: Stop receiving marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

California Residents (CCPA/CPRA)

• Right to Know: Request details of personal information collected, used, shared, or sold
• Right to Delete: Request deletion of personal information, with exceptions for legal obligations
• Right to Opt-Out of Sale: Even though we do not sell data, California residents can request confirmation Do Not Sell My Data.

Canadian Residents (PIPEDA)

• Access & Correction: Request access to personal information collected and correct inaccuracies
• Withdrawal of Consent: Withdraw consent for future use of personal information
• Transparency & Accountability: Understand how your information is used, shared, and protected

Exercising Your Rights

You can exercise your rights by contacting us at:

• Phone Number: +1 928-484-6822
• Email: monica@reviveprotech.com

We respond to all requests in accordance with applicable laws and within the legally required timeframes.

9. “Do Not Sell or Share My Personal Information” Option

At Revive Pro Tech, we do not sell or share personal information for monetary gain. However, we comply with privacy laws that give you the right to opt out of any potential sale or sharing.

California Residents: Under CCPA/CPRA, you have the explicit right to request that your personal information not be sold or shared.

Other Jurisdictions: Similar rights may apply depending on your location.

How to Opt-Out:

• Visit our Do Not Sell My Data page
• Fill out the form with your personal information and submit the request.
• Our privacy team will process your request within the legally required timeframe (usually 45 days).

After you opt-out is processed, you will continue to receive essential communications (like order confirmations), but your data will not be used for marketing or sharing with third parties.

10. Data Retention

We only retain personal information as long as it is necessary to provide services, comply with laws, and support business operations.

• Order Fulfillment & Delivery: Data is retained until the product is successfully delivered and any post-delivery support period (returns/exchanges) is complete.
• Legal, Tax, & Regulatory Compliance: Certain information (e.g., transaction records, invoices) must be retained according to U.S. IRS requirements or other regulatory standards (typically 3–7 years).
• Marketing & Communications: Customer contact data may be retained for newsletter or promotion purposes only with consent. You can unsubscribe at any time.
• Secure Deletion: After retention periods, data is securely deleted or anonymized using encryption or secure deletion protocols to prevent unauthorized recovery.

11. Third-Party Payment Processors

To ensure safe and compliant transactions, we use reputable PCI-DSS-compliant payment processors:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Elo, JCB
• Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay, Venmo

Details:

• All payment data is transmitted securely using 256-bit SSL encryption.
• Full card details are never stored on our servers.
• Payment processors may collect certain transactional data to detect fraud and prevent unauthorized use.

12. Links to External Websites

Our website may contain links to third-party websites, such as social media, partner pages, or vendor sites.

• Responsibility: We are not responsible for the privacy practices of these external sites.
• Recommendation: Before providing personal information to third parties, users should carefully review their privacy policies.
• Example: Clicking on a partner advertisement or social media link may allow those platforms to collect your data independently.

13. Advertising & Analytics Partners

We collaborate with trusted advertising and analytics partners to improve services and measure marketing performance.

Examples include Google Ads, Facebook Ads, and other marketing platforms.

Purpose:

• Track ad performance
• Optimize user experience and targeting
• Deliver relevant advertisements based on interactions with our website

Data Collected: May include page visits, IP address, device type, and engagement metrics.

Users can opt out of personalized ads through browser settings or industry tools like Google Ad Settings.

14. Email Communications

• Customers may opt in to receive newsletters, promotions, or announcements.
• Each email contains a visible unsubscribe link for immediate opt-out.
• Only legitimate emails from Revive Pro Tech or authorized partners are sent.
• We do not share email addresses with third parties for unsolicited marketing.

15. User Responsibilities

Customers are responsible for:

• Providing accurate personal, shipping, and payment information at all times.
• Monitoring order tracking, delivery notifications, and shipment updates.
• Complying with import/export regulations, customs duties, and applicable taxes in their country.
• Reporting any issues promptly to Revive Pro Tech customer service for resolution.

16. Data Storage & Security Measures

We implement industry-standard security to protect personal information:

• Encrypted Servers & Databases: All sensitive data is encrypted during storage and transmission.
• Restricted Access: Only authorized personnel with legitimate business needs can access personal information.
• Monitoring & Auditing: Continuous monitoring for unauthorized access attempts, malware, or data breaches.
• Disaster Recovery: Regular backups and disaster recovery plans are in place to prevent data loss.

17. Behavioral Advertising Disclosure

Data may be used to deliver personalized advertisements relevant to your interests.

Personal data for advertising includes browsing activity, product views, and engagement with ads.

Users can opt out via:

• Browser settings to block cookies
• Industry tools like Network Advertising Initiative (NAI) Opt-Out or Your Ad Choices

Behavioral ads do not share full personal details, only anonymized identifiers for targeting.

18. Detailed Cookies Information

Types of Cookies & Purpose:

• Essential/Strictly Necessary: Required for shopping cart, login, checkout, and security features.
• Performance & Analytics: Measure site traffic, page load times, and user behavior.
• Functional: Remember language, preferences, and account settings.
• Advertising & Targeting: Track engagement to show relevant ads.
• Social Media Cookies: Enable sharing content, login via social platforms, and measure social interactions.

Management:

• Users can disable cookies via browser settings.
• Certain features may not function properly if cookies are blocked.
• Third-party cookies can be managed or opted out using provider-specific tools.

19. Do-Not-Track Signals

Revive Pro Tech respects user privacy preferences and implements policies related to Do-Not-Track (DNT) signals. Key points include:

Recognition of DNT

When feasible, Revive Pro Tech honors Do-Not-Track browser settings, which allow users to opt out of certain types of tracking while browsing the website.

Limited Collection for Functionality

Certain analytics, performance monitoring, and security-related features may still collect anonymized or aggregated data. This data is used exclusively to:

• Ensure website stability and performance
• Protect against security threats or unauthorized access
• Improve user experience without identifying individual users

User Transparency

Users should understand that DNT signals may not completely prevent data collection, as some essential website operations and security functions require minimal data tracking.

Privacy Commitment

Revive Pro Tech remains committed to minimizing data collection and using collected information responsibly, in compliance with applicable privacy laws.

20. Personal Information of Customers

Revive Pro Tech is committed to handling customer personal information responsibly, transparently, and in compliance with applicable privacy laws. Key points include:

Types of Information Collected

We collect and store personal information only for legitimate business purposes, including:

• Contact Information: Name, email address, and phone number
• Billing & Shipping Details: Addresses used for order processing and delivery
• Payment Information: Credit/debit card data and digital wallet information, securely encrypted and never stored in full
• Order History & Preferences: Products purchased, browsing behavior, and service preferences

Purpose of Collection

Collected information is used to:

• Process and fulfill orders accurately and efficiently
• Communicate with customers regarding their orders, updates, or inquiries
• Prevent fraud, unauthorized transactions, or security breaches
• Comply with legal obligations, taxation, and reporting requirements

Data Sharing & Protection

Customer information is never sold to third parties

Information may be shared only with trusted service providers for:

• Payment processing
• Shipping and delivery
• Fraud prevention
• Compliance with applicable legal or regulatory requirements

Data Security Measures

Revive Pro Tech employs industry-standard encryption, access controls, and monitoring to protect all collected personal information from unauthorized access or misuse.

Customer Assurance

Users can be confident that their personal information is handled responsibly, shared only when necessary, and protected at all times. 

22. Financial Information Protection

Revive Pro Tech places the highest priority on protecting customers’ financial information and maintaining secure payment environments. Our safeguards include:

• Secure Payment Processing: All payments are processed through PCI-DSS–compliant payment gateways, ensuring adherence to internationally recognized security standards for handling financial data.
• No Storage of Full Card Data: Revive Pro Tech never stores full credit or debit card numbers on its servers. Sensitive payment details are handled directly by trusted third-party payment processors using secure tokenization and encryption technologies.
• Encryption & Secure Transmission: All financial transactions are protected using SSL/TLS encryption, preventing unauthorized interception of sensitive information during data transmission.
• Fraud Monitoring & Risk Analysis: Advanced fraud detection and monitoring systems continuously analyze transactions to identify suspicious or unauthorized activity. Transactions flagged as high-risk may be delayed, declined, or reviewed for customer protection.
• Customer Responsibility & Awareness: Customers are encouraged to use secure networks and devices, safeguard their payment credentials, and promptly report any suspected unauthorized transactions.

Through these measures, Revive Pro Tech ensures that all financial information is processed securely, monitored proactively, and protected against misuse, reinforcing trust and payment safety at every step.

23. Information Collected for Fraud Prevention

Revive Pro Tech collects and processes limited information strictly to protect customers and the company from fraudulent activity, unauthorized transactions, and security threats. This includes:

Purpose of Collection

Information is collected solely to detect, prevent, and investigate unauthorized purchases, payment abuse, identity theft, or other fraudulent behavior.

Types of Information Used

Fraud prevention data may include, but is not limited to:

• Device fingerprinting (browser type, operating system, device characteristics)
• IP address and location indicators
• Purchase behavior and transaction patterns
• Billing and shipping address verification
• Account activity and order history analysis

How the Information Is Used

• Identify unusual or high-risk transactions
• Validate customer identity and payment authorization
• Prevent chargebacks, payment disputes, and account misuse
• Enhance overall platform security and trust

Data Protection & Confidentiality

All fraud-related data is handled using secure systems, restricted access, and industry-standard safeguards. Information is not used for marketing purposes and is never sold to third parties.

Customer & Business Safety

These measures ensure the financial safety of customers, reduce unauthorized activity, and protect Revive Pro Tech from fraud-related losses while maintaining a secure shopping environment.

24. Business Transfers

In the event that Revive Pro Tech undergoes a business transition, customer personal information may be transferred as part of that transaction. This may include situations such as:

• Applicable Events: Personal information may be transferred in connection with a merger, acquisition, reorganization, corporate restructuring, financing, or sale of all or a portion of company assets.
• Scope of Information Transferred: Only information reasonably necessary to continue business operations and customer services will be included in any such transfer.
• Customer Notification: Customers will be notified in a timely manner if a business transfer results in a material change in how their personal information is used, shared, or protected.
• Continued Data Protection: Any acquiring or successor entity will be required to honor the same privacy commitments and standards outlined in this Privacy Policy or provide protections that are equal to or greater than those currently in place.
• Ongoing Compliance: All transferred data will remain subject to applicable data protection, privacy, and security laws, ensuring continuity of safeguards after the transfer.

Revive Pro Tech remains committed to protecting customer information before, during, and after any business transition.

25. Policy Updates

• Privacy Policy may be updated for regulatory, operational, or technological reasons
• Effective immediately upon posting on the website

26. Contact Information

Registered Company Name: Revive Pro Tech LLC

Company Registration Number: 23882497

EIN: 39-4359445

Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.

Phone Number: +1 928-484-6822

Email: monica@reviveprotech.com

Live Chat: Available on the website

Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)