Last updated: December 28, 2025
This Payment Policy provides comprehensive information about payment methods, procedures, security, customer responsibilities, and merchant obligations. It is designed to ensure full transparency, trust, and compliance with Google Merchant Center, U.S. and Canadian eCommerce standards, and common online payment processor requirements.
1. Business & Contact Information
Registered Company Name: Revive Pro Tech LLC
Company Registration Number: 23882497
EIN: 39-4359445
Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.
Phone Number: +1 928-484-6822
Email: monica@reviveprotech.com
Live Chat: Available on the website
Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)
2. Accepted Payment Methods
We accept the following secure and verified payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Elo, JCB
- Digital Wallets: Apple Pay, Google Pay, Shop Pay, Venmo
- Online Payment Platforms: PayPal
Currency Rules:
- USA Customers: Payments are processed in USD
- Canada Customers: Payments are processed in CAD
- Final order totals, including taxes, discounts, and shipping, are displayed before payment.
3. Payment Processing
Revive ProTech ensures that all payments are secure, reliable, and protected.
Secure Payment Methods
- All payments are processed securely at checkout through PCI-DSS compliant systems.
- Customers can confidently provide payment details knowing that sensitive information is protected.
Order Confirmation
- Orders are confirmed only after successful payment has been received.
- If a payment fails or is declined, the order will remain on hold until a valid payment is successfully processed.
Data Security
- Payment processing is encrypted using SSL/TLS technology to safeguard financial and personal information.
- Revive ProTech does not store full payment card information on its servers, reducing the risk of unauthorized access.
These measures guarantee a safe, secure, and seamless checkout experience for all customers.
4. Billing, Invoicing, and Receipts
Revive ProTech provides transparent and accurate billing for all purchases.
Invoice Generation
- An electronic invoice is generated immediately after successful payment.
- The invoice is sent to the email address provided during checkout.
Invoice Details
Invoices include the following information:
- Purchased products and quantities
- Unit prices and subtotal
- Applicable taxes, import duties, and shipping fees
- Discounts applied
- Final total amount
Transparency & Accuracy
- Revive ProTech ensures that all charges are accurately reflected on the invoice.
- If any discrepancy is noticed, customers should contact our support team immediately.
Providing clear and detailed invoices helps ensure a smooth transaction and supports customer rights regarding returns and refunds.
5. Taxes, Duties & Import Fees
Revive ProTech is committed to transparent pricing and ensuring customers understand all applicable taxes and fees.
VAT / Sales Taxes
- Product prices exclude VAT unless explicitly stated.
- U.S. customers may be charged state or local sales taxes in accordance with applicable laws.
Customs and Import Fees
- Canadian shipments may incur customs duties, import taxes, or brokerage fees.
- These charges are the responsibility of the customer, unless otherwise indicated during checkout.
Transparent Pricing
- The total payable, including applicable taxes, duties, and shipping fees, is clearly displayed before checkout.
- Customers are encouraged to review the final total carefully to avoid surprises at delivery.
Clear disclosure of taxes and import fees ensures a smooth purchasing experience and compliance with international shipping regulations.
6. Refunds & Chargebacks
Revive ProTech is committed to ensuring fair and transparent refund and chargeback processes.
Refunds
- Refunds are processed in accordance with the Return & Refund Policy.
- All refunds are issued to the original payment method used during purchase.
- Typical refund processing time is 7 business days (Monday to Friday) after the returned product has been approved and inspected.
Chargebacks
- Customers who experience issues with a transaction are encouraged to contact Revive ProTech first before initiating a chargeback with their bank or payment provider.
- Revive ProTech reserves the right to dispute any fraudulent or unjustified chargebacks using supporting documentation such as invoices, proof of delivery, and communication records.
Customer Responsibility
- Ensure that all return requests, disputes, and communication are submitted honestly and in accordance with our policies.
- Attempting to bypass the return process through a chargeback without proper justification may be considered policy abuse or fraud.
These measures ensure the integrity of transactions and protect both the customer and Revive ProTech from potential fraud.
7. Payment Security & Fraud Prevention
Revive ProTech is committed to ensuring secure transactions, protecting customer data, and preventing fraudulent activity at every stage of the purchasing process.
Payment Security
- All payment transactions are encrypted using SSL/TLS technology, which protects sensitive information such as credit/debit card numbers and personal details during transmission.
- Revive ProTech does not store full payment card information on its servers, minimizing the risk of unauthorized access.
- Only PCI-DSS compliant payment gateways are used, ensuring industry-standard security for all transactions.
Fraud Detection and Screening
- All orders are monitored for fraudulent or suspicious activity using a combination of automated systems and manual review.
Indicators of potential fraud may include, but are not limited to:
- Mismatched billing and shipping addresses
- Unusual order quantities or patterns
- Suspicious IP addresses or geolocation discrepancies
Suspicious orders may be:
- Temporarily delayed for verification
- Cancelled prior to shipment
- Refunded if deemed fraudulent
Customer Responsibilities
To ensure a secure shopping experience, customers are expected to:
- Provide accurate billing, shipping, and contact information during checkout.
- Use secure devices and networks (avoid public Wi-Fi when making purchases).
- Monitor their accounts and report any unauthorized activity immediately to Revive ProTech support.
- Cooperate with Revive ProTech during verification if an order is flagged as suspicious.
Benefits of These Measures
- Ensures a safe and reliable shopping experience for all customers
- Protects sensitive customer information and prevents financial loss
- Maintains the integrity and trustworthiness of Revive ProTech’s online store
By shopping with Revive ProTech, customers agree to comply with all security and fraud prevention measures outlined above to help maintain a safe and secure environment for all.
8. Failed or Declined Payments
Revive ProTech strives to ensure a smooth and secure checkout process, including handling failed or declined payments efficiently.
Payment Failure Notification
- If a payment is declined or fails, customers will receive a notification via email indicating the issue.
- The order will remain on hold until a valid payment is successfully processed.
Customer Options
- Customers may retry the payment using another accepted payment method.
- Accepted methods include all credit/debit cards, PayPal, and other available payment options listed at checkout.
Order Cancellation
- If payment is not completed within 48 hours of order placement, the order may be automatically cancelled.
- Customers will be notified if the order is cancelled due to payment failure.
Customer Responsibility
- Ensure that billing information is accurate and that the chosen payment method has sufficient funds or available credit.
- Contact your bank or payment provider if payment issues persist.
Handling declined or failed payments promptly helps ensure your order can be processed without delay and maintains the security and integrity of all transactions.
9. Payment Method-Specific Information
Revive ProTech provides clear guidance on payment methods to ensure secure and transparent transactions.
Credit & Debit Cards
- Transactions are processed securely using PCI-DSS compliant systems.
- Card details are never stored on Revive ProTech’s servers, ensuring sensitive information remains protected.
- Only authorized payment gateways handle card data with industry-standard encryption.
Digital Wallets & PayPal
- Payments made via digital wallets (Apple Pay, Google Pay, etc.) and PayPal are processed through their secure platforms.
- All data transfer is encrypted, and Revive ProTech does not have access to sensitive payment credentials.
Currency Conversion
- For payments made in non-USD or non-CAD currencies, your payment processor may apply currency conversion fees.
- The final amount charged may differ slightly due to exchange rate fluctuations imposed by your bank or payment provider.
Customer Responsibility
- Ensure that your payment method is active and valid for the chosen currency.
- Be aware of any potential fees from banks, card issuers, or payment providers related to currency conversion or international transactions.
Following these guidelines ensures a secure, transparent, and hassle-free checkout experience for all customers.
10. Partial Payments and Pre-orders
Revive ProTech provides flexible payment options for select products, including installments, pre-orders, and subscription plans, with clear terms and billing schedules.
Partial Payments / Installments
- If a product is offered with installment plans, the terms, payment schedule, and total cost are clearly displayed during checkout.
- Customers are responsible for adhering to the agreed installment schedule.
Pre-orders
For pre-order items, payment may be collected either:
- At the time of order, or
- Upon shipping, as explicitly specified on the product page.
Pre-orders are subject to product availability, and customers will be notified of any delays or changes.
Third-Party Payment Services
- Payments processed through third-party installment services (e.g., Tabby, Klarna) are subject to the terms and conditions of the provider.
- Revive ProTech provides documentation to support customer claims but is not responsible for disputes handled outside the third-party platform.
Clear disclosure of payment schedules, pre-order terms, and subscription policies ensures a transparent and secure experience for all customers.
11. Customer Responsibility for Payment
To ensure a smooth and secure transaction process, customers are responsible for the following:
Accurate Information
- Provide complete and accurate billing and shipping information at the time of purchase.
- Ensure that all contact details (email, phone number, and address) are up-to-date to avoid delays or issues with order processing.
Valid Payment Method
- Use a valid and authorized payment method accepted by Revive ProTech.
- Ensure that the payment method has sufficient funds or available credit to complete the transaction.
Record Keeping
- Retain receipts, invoices, and tracking numbers for all transactions.
- These documents may be required for returns, exchanges, refunds, or warranty claims.
Reporting Unauthorized Transactions
- Report any unauthorized or suspicious activity immediately to Revive ProTech support.
- Prompt reporting helps prevent fraud, financial loss, and delays in resolving payment issues.
By following these responsibilities, customers help maintain a secure, efficient, and transparent payment process for themselves and all other users.
12. Refund and Reversal Protection
Revive ProTech ensures that all refunds are handled securely, fairly, and transparently.
Conditions for Refund Reversal or Modification
Refunds may only be reversed or modified under the following circumstances:
Fraudulent Claim Detection
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If a return or refund request is found to be fraudulent or in violation of policy, the refund may be reversed.
Return Policy Violations
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Refunds may be modified if the returned product does not meet Return Eligibility Requirements (e.g., damaged due to misuse, missing components, or unauthorized return).
Incorrect Refund Processing
- Refunds issued due to clerical or processing errors may be corrected or reversed.
Documentation and Transparency
- All cases of refund reversal or modification are fully documented for transparency.
- Customers are notified of the reason for any reversal or adjustment.
- Documentation ensures proper dispute resolution and maintains the integrity of the refund process.
These measures protect both the customer and Revive ProTech, ensuring fairness, transparency, and security in all refund transactions.
13. Refund Processing Timeline
Revive ProTech ensures that all approved refunds are processed efficiently and transparently.
Processing Time
- Approved refunds are initiated within 7 business days (Monday to Friday) after the returned product has been inspected and verified.
Refund Method
- Refunds are credited only to the original payment method used at the time of purchase.
Final Posting Time
The time it takes for the refunded amount to appear in your account depends on the policies of your:
- Bank
- Card issuer
- Payment platform or processor
Customers are encouraged to check with their financial institution if the refund does not appear within the expected timeframe. This ensures transparency and minimizes confusion regarding refund arrival.
14. Payment Disputes
Revive ProTech is committed to resolving payment disputes fairly and efficiently.
Customer Responsibility
- Customers are strongly encouraged to contact Revive ProTech support first to resolve any payment or billing issues before initiating disputes with third-party providers.
Third-Party Disputes
If a dispute is initiated through a third-party payment provider (such as Stripe, PayPal, or a bank), Revive ProTech will provide supporting documentation, including:
- Order confirmation
- Invoice
- Shipping and tracking records
- Return and inspection records
Resolution Process
- Providing this documentation ensures that disputes are handled fairly and accurately.
- Customers are advised to cooperate with Revive ProTech and the payment provider during the dispute process.
By working directly with Revive ProTech first, most disputes can be resolved quickly without delay or additional complications.
15. Security and Compliance
Revive ProTech is committed to ensuring secure and compliant payment processing for all customers.
PCI-DSS Compliance
- All payment handling follows PCI-DSS (Payment Card Industry Data Security Standard) requirements.
- This ensures that cardholder data is protected according to industry best practices.
SSL Encryption
- All sensitive information, including payment and personal details, is encrypted using SSL/TLS technology during transmission.
- This encryption prevents unauthorized access and safeguards customer data.
Monitoring and Risk Management
- Revive ProTech actively monitors orders for suspicious activity or potential fraud.
- Orders identified as high-risk may be temporarily held, delayed, or cancelled to prevent unauthorized transactions.
These measures ensure a secure, reliable, and compliant checkout experience, protecting both customers and Revive ProTech from potential fraud and misuse.
16. Cancellation and Refund Linkage
Revive ProTech ensures consistency and transparency between order cancellations, payment capture, and refunds.
Order Cancellation
- Customers may cancel unpaid orders within 24 hours of placement.
- Orders that have already entered processing or have been shipped cannot be cancelled.
Shipped Orders
- All shipped items are subject to the Return & Refund Policy.
- This ensures that customers follow standard procedures for returns, exchanges, and refunds for items that have left the warehouse.
Consistency Between Payment and Refunds
- This linkage ensures that payment captures, cancellations, and refunds are handled in a cohesive and transparent manner.
- Any refunds or adjustments are processed according to the approved timeline and policy, maintaining fairness and accuracy for both the customer and Revive ProTech.
By following this policy, customers can clearly understand when cancellations are allowed and how refunds are applied, preventing confusion and ensuring a smooth transaction experience.
17. Policy Updates
- Revive Pro Tech reserves the right to modify this Payment Policy at any time.
- Changes are effective immediately upon posting on the website.
- Customers are encouraged to review the policy before completing any purchase.
