Warranty Policy

Last updated: December 28, 2025

At Revive Pro Tech, we are committed to delivering high-quality, durable, and reliable wellness and recovery products. To ensure customer satisfaction and confidence in our products, we provide the following warranty policy. This policy outlines the coverage, claim procedures, responsibilities, and limitations for all products purchased through our website.

1. Business & Contact Information

Customers may contact us for all warranty-related inquiries using the following information:

Registered Company Name: Revive Pro Tech LLC

Company Registration Number: 23882497

EIN: 39-4359445

Address: 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335, United States.

Phone Number: +1 928-484-6822

Email: monica@reviveprotech.com

Live Chat: Available on the website

Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

All warranty claims must include order details, product information, and a description of the issue.

2. Scope of Warranty

• This warranty applies to all products purchased directly from Revive Pro Tech.
• Coverage includes defects in materials, workmanship, or functionality under normal usage conditions.
• This warranty is limited to the original purchaser and is non-transferable.
• The warranty does not cover damages caused by misuse, accidents, unauthorized modifications, improper installation, neglect, or normal wear and tear.

3. Warranty Period / Duration

Revive Pro Tech provides a standard warranty to ensure customers receive products that meet high-quality and performance standards.

A. Standard Warranty Coverage

• All eligible products come with a 1-year warranty starting from the date of delivery.
• This warranty covers manufacturing defects, material defects, and functional failures under normal use.

B. Extended Warranty Options

• Where available, extended warranty plans may be offered for certain products.
• Terms, duration, and coverage of extended warranties will be clearly stated separately at the time of purchase or in the extended warranty documentation.

C. Warranty Start Date

• The warranty period begins on the date the product is delivered to the address specified in the original order.
• Delivery confirmation, such as tracking records, may be required to validate the warranty period.

D. Important Notes

• The warranty is non-transferable unless explicitly stated.
• Damage caused by misuse, unauthorized repairs, or modifications is not covered under the warranty.
• Customers are encouraged to retain proof of purchase, delivery confirmation, and warranty documentation for claims.

4. Warranty Coverage

This warranty covers:

• Defects in materials or workmanship
• Product malfunction under normal operating conditions
• Missing or broken components due to manufacturing defects

This warranty does not cover:

• Damage caused by accidents, misuse, or abuse
• Cosmetic damage (scratches, dents, discoloration)
• Unauthorized repairs or modifications
• Water damage for products not intended for wet use
• Products purchased from unauthorized resellers

5. How to Make a Warranty Claim

To ensure your warranty claim is processed quickly and accurately, please follow the steps outlined below:

Step 1: Email Our Support Team

• Send a detailed warranty claim request to: monica@reviveprotech.com
• Use the subject line:
  “Warranty Claim – [Order Number]”

Step 2: Provide Required Information

Include all necessary details to help our team verify your claim:

• Order Number and Date of Purchase
• Product Name, Model, or SKU
• Description of the Defect or Issue (including when it was first noticed)
• Photos or Videos clearly showing the problem
• Contact Information for updates and follow-up

Step 3: Claim Review

Our support team will review the submitted claim to confirm:

• Eligibility under the warranty
• Validity of the defect or issue
• Completeness of the submitted documentation

Customers can expect a response within 48–72 hours (Monday to Friday).

Step 4: Approval Notification

Approved claims will receive:

• Instructions for repair, replacement, or return shipping
• Any specific guidelines or precautions related to handling the product

Denied claims will include the reason for denial and next steps, if applicable.

Important Notes

• All claims must be submitted within the warranty period.
• Claims submitted after the warranty period may be denied.
• Ensure that all communications are accurate and complete to prevent delays.

6. Claim Verification & Approval

All warranty claims at Revive Pro Tech undergo a thorough review process to ensure authenticity, proper documentation, and eligibility.

A. Verification Process

Every warranty claim is reviewed by our support team to confirm:

• The product is covered under the warranty
• The claim is legitimate and not due to misuse or damage outside warranty coverage
• All required documentation is provided (proof of purchase, photos, videos, etc.)

B. Additional Information

Our support team may request additional details from the customer to verify the defect.

This can include:

• More detailed photos or videos of the issue
• Description of the problem and when it was first noticed
• Any troubleshooting steps already attempted

C. Approval or Denial Notification

Customers will receive a formal notification regarding the status of their claim within 1–2 business days (Monday to Friday).

The notification will include:

• Approval or denial of the warranty claim
• Next steps for repair, replacement, or refund if approved
• Reason for denial if the claim does not meet warranty criteria

D. Important Notes

• Claims that fail verification due to insufficient information or ineligibility will be denied.
• Revive Pro Tech is committed to transparent and fair processing for all warranty claims.

7. Resolution/Remedies

Once a warranty claim has been reviewed and approved, Revive Pro Tech will provide an appropriate resolution based on the nature of the defect, product condition, and availability. Our goal is to ensure a fair, effective, and timely remedy for the customer.

Available Warranty Remedies

A. Repair

If the issue can be resolved, the defective product will be repaired at no cost to the customer.

Repairs will address manufacturing defects, material faults, or functional failures covered under warranty.

Repair timelines may vary depending on:

• Nature of the defect
• Availability of replacement parts
• Technical complexity

The repaired product will be tested to ensure proper functionality before being returned to the customer.

B. Replacement

If repair is not feasible or not cost-effective, Revive Pro Tech may offer a replacement product.

Replacement will be:

• The same model, or
• A functionally equivalent or upgraded model if the original is no longer available

Replacement products may be new or refurbished, fully tested, and certified to meet quality standards.

C. Refund

If neither repair nor replacement is possible, a full refund of the product purchase price will be issued.

Refunds exclude:

• Original shipping fees
• Any non-refundable service charges (if applicable)

Refunds are processed to the original payment method in accordance with standard refund timelines.

8. Shipping & Return for Warranty Claims

To ensure a secure, traceable, and fair warranty process, specific shipping and return guidelines apply to all warranty claims.

A. Customer Responsibility for Return Shipping

• Unless otherwise specified in writing, customers are responsible for return shipping costs when sending products for warranty evaluation.
• Customers must use a prepaid, trackable, and insured shipping method to prevent loss or damage in transit.
• Shipping costs incurred by the customer are non-refundable, unless explicitly stated by Revive Pro Tech.

B. Prepaid Shipping Labels

In certain cases, Revive Pro Tech may provide a prepaid return shipping label for U.S. domestic warranty claims.

Prepaid labels are issued at our discretion, typically for:

• Verified manufacturing defects
• DOA (Dead on Arrival) products
• Early-life failures within a short period after delivery
  

If a prepaid label is provided, customers must use only the supplied label and follow the provided instructions.

C. Return Instructions & Packaging Requirements

All return instructions provided by support must be followed carefully.

Customers must ensure:

• Secure packaging to prevent transit damage

• Inclusion of all requested components or accessories

• Clear labeling as instructed (e.g., RMA number if issued)

Improper packaging or failure to follow instructions may result in:

• Delayed processing
• Claim rejection
• Additional charges

D. Shipping Risk & Responsibility

Customer Risk:

• The customer retains full responsibility for the product during return transit until it is received at our facility.
• Products lost or damaged in transit due to improper packaging or lack of tracking may not be covered.

Revive Pro Tech Risk Transfer:

• Once the returned product is received and logged at our facility for warranty evaluation, Revive Pro Tech assumes responsibility for the product.

9. Limitations & Exclusions

The warranty provided by Revive Pro Tech is subject to the following limitations and exclusions:

• Original Purchaser Only: Warranty coverage is valid only for the original purchaser of the product and cannot be transferred to another person or entity.
• Misuse or Unauthorized Modifications: The warranty does not cover damage or defects caused by misuse, abuse, neglect, improper handling, unauthorized repairs, modifications, or alterations to the product.
• Accidental or External Damage: Any defects or damage resulting from accidents, environmental factors, natural disasters, or external causes beyond Revive Pro Tech’s control are excluded from warranty coverage.
• Indirect or Consequential Damages: Revive Pro Tech is not liable for indirect, incidental, or consequential damages, including but not limited to loss of revenue, loss of use, or other economic or non-economic damages, as permitted under U.S. law.
• Unauthorized Sellers: Products purchased from unauthorized retailers, resellers, or third-party marketplaces are not covered under this warranty. Only products purchased directly from Revive Pro Tech or authorized resellers are eligible for warranty service.
• Warranty Scope: This warranty covers only the product itself and does not extend to consumables, accessories, or components unless explicitly stated.

10. Customer Responsibilities

Customers are responsible for:

• Using the product strictly in accordance with all provided instructions, manuals, safety warnings, and operational guidelines issued by Revive Pro Tech.
• Ensuring the product is used only for its intended purpose and not subjected to misuse, abuse, neglect, unauthorized modification, or improper handling.
• Reporting any manufacturing defects, malfunctions, or performance issues within the applicable warranty period.
• Submitting complete, accurate, and truthful information when filing a warranty claim, including order number, purchase date, product details, and a clear description of the issue.
• Providing clear and sufficient photos or videos that visibly demonstrate the reported defect or issue for proper evaluation.
• Securely packaging the product for return, when required, using appropriate protective materials to prevent damage during transit.
• Following all return, shipping, and claim instructions provided by Revive Pro Tech in a timely manner.
• Retaining copies of invoices, receipts, tracking numbers, and communication records related to the warranty claim.

11. Our Responsibilities

Revive Pro Tech is committed to providing fair, transparent, and efficient warranty support. Our responsibilities include:

• Prompt Response: We respond to all warranty claims in a timely manner, acknowledging receipt and providing updates throughout the evaluation process.
• Claim Verification and Approval: We thoroughly review each claim based on clear, documented evidence provided by the customer. Claims are verified to ensure eligibility under the terms of the warranty.
• Resolution of Approved Claims: Upon approval, we ensure products are repaired, replaced, or refunded as appropriate, using efficient processes to minimize customer inconvenience.
• Transparent Communication: We maintain clear, honest, and proactive communication with customers at every stage, including instructions for returns, shipping, repair, or replacement, as well as estimated timelines for resolution.
• Adherence to Warranty Terms: All actions are performed in accordance with the stated warranty terms, exclusions, and limitations, ensuring consistent and fair treatment for all customers.
• Customer Support: Our support team is available to answer questions, provide guidance, and assist with documentation or procedures related to warranty claims.

12. Fraud Prevention & Policy Abuse

Revive Pro Tech is committed to maintaining a fair and secure warranty process. To protect both the company and legitimate customers, the following measures are in place:

• Right to Deny Fraudulent Claims: Revive Pro Tech reserves the right to deny any warranty claim that is suspected of being fraudulent, misleading, or intentionally abusive. Claims lacking sufficient evidence or submitted with false information may be rejected.
• Monitoring and Review: All warranty claims are monitored for patterns that may indicate abuse, including repeated, frequent, or suspicious claims from the same account or customer.
• Account Action: Customers found to be submitting fraudulent or abusive claims may face account reviews, warnings, temporary suspension, or permanent restriction on purchases.
• Legal Compliance: Any fraudulent activity may also be reported or escalated in accordance with applicable U.S. laws and regulations.
• Customer Guidance: Customers are encouraged to submit truthful, accurate, and complete information for all warranty claims to ensure timely processing and eligibility.

13. Extended Warranty / Optional Coverage

Revive Pro Tech may offer extended warranty or optional coverage for certain products, which provides additional protection beyond the standard warranty period. The following terms apply:

• Separate Purchase Required: Extended warranties or optional coverage plans must be purchased separately at the time of checkout or as explicitly offered by Revive Pro Tech. They are not automatically included with the standard product warranty.
• Terms and Duration: Each extended warranty has specific terms, conditions, and duration, which will be clearly communicated to the customer at the time of purchase. This includes coverage start and end dates, eligible claims, and any exclusions or limitations.
• Claim Process: Warranty claims under extended coverage follow the same process as the standard warranty, unless otherwise specified in the extended warranty documentation. Customers must provide accurate documentation, photos, and comply with all instructions for claims to be approved.
• Limitations and Exclusions: Extended warranties are subject to the same limitations and exclusions as the standard warranty, including non-coverage for misuse, accidental damage, unauthorized repairs, or products purchased from unauthorized sellers.
• Refunds or Cancellations: Terms regarding refunds, cancellations, or transfers of extended warranties, if applicable, will be stated at the time of purchase. Customers should review these terms carefully before purchasing optional coverage.
• Customer Responsibility: Customers are responsible for understanding the scope of coverage, following all usage instructions, and submitting claims within the extended warranty period.

14. International Warranty

Revive Pro Tech offers warranty coverage for customers outside the United States, subject to the following terms and conditions:

• Coverage May Vary: Warranty coverage for international orders may differ depending on local laws, regulations, and consumer protection requirements, as well as product availability and regional restrictions.
• Customer Responsibility for Shipping: Customers located outside the USA are generally responsible for all return shipping costs, including customs duties, import taxes, or any brokerage fees, unless Revive Pro Tech explicitly provides a prepaid shipping label or alternative arrangement.
• Customs and Import Compliance: Customers are responsible for complying with all customs, import regulations, and legal requirements applicable in their country when returning a product for warranty evaluation. Delays or costs incurred due to customs clearance or local regulations are the responsibility of the customer.
• Processing Time: International warranty claims may take longer to process than domestic claims due to extended shipping times, customs inspections, and potential currency conversion for refunds.
• Claim Eligibility: International claims must meet all standard warranty eligibility requirements, including proof of purchase, reporting defects within the warranty period, and adherence to return instructions.
• Limitations: Any limitations or exclusions stated in the standard warranty policy, including coverage for misuse, accidental damage, or unauthorized repairs, also apply to international warranty claims.
• Customer Guidance: Customers outside the USA are encouraged to contact Revive Pro Tech before initiating a return to obtain proper instructions and RMA numbers and to confirm eligibility under international warranty terms.

15. Documentation Requirements

To ensure warranty claims are evaluated efficiently and fairly, customers must provide the following documentation:

• Proof of Purchase: Customers must submit a valid order receipt, invoice, or other proof of purchase to verify that the product was purchased from Revive Pro Tech or an authorized reseller. Claims without proof of purchase may be denied or delayed.
• Product Serial Number: If applicable, the product serial number or unique identifier must be provided to confirm the specific unit being claimed under warranty.
• Visual Evidence: Customers must supply clear photos and/or videos that accurately show the defect, malfunction, or issue. Evidence should be detailed enough to allow the support team to assess the nature and severity of the problem.
• Additional Documentation: Any other information requested by Revive Pro Tech to verify the claim, such as product configuration, environment of use, or previous troubleshooting steps, must be provided promptly.
• Consequences of Incomplete Documentation: Failure to provide complete, accurate, and timely documentation may delay claim processing, result in partial evaluation, or lead to denial of the warranty claim.
• Customer Cooperation: Customers are encouraged to respond quickly to requests for additional information to ensure timely resolution of their warranty claim.

16. Dispute Resolution

Revive Pro Tech is committed to resolving warranty-related disputes fairly and transparently. Customers and the company are encouraged to follow the steps below:

Initial Resolution

Any concerns or disputes regarding warranty claims should first be directly addressed with the Revive Pro Tech support team. Customers should provide all relevant information, including proof of purchase, photos or videos of the defect, and any prior correspondence regarding the claim.

Support Team Evaluation

Our support team will thoroughly review the issue, respond promptly, and attempt to provide a mutually acceptable resolution, which may include repair, replacement, or refund under warranty terms.

Escalation Process

If the dispute cannot be resolved through direct communication with Revive Pro Tech, customers may escalate the matter to:

• Relevant consumer protection authorities in their jurisdiction.
• Payment processor or financial institution dispute resolution mechanisms (e.g., PayPal, credit card chargeback, or bank dispute procedures).

Documentation for Escalation

Customers are encouraged to retain all documentation, emails, receipts, photos, and communication records to support any external dispute process.

Legal Compliance

All warranty claims and disputes are governed by the applicable U.S. laws, and international customers should comply with local consumer protection regulations when escalating disputes.

Timely Cooperation

Customers are expected to cooperate in good faith during the dispute resolution process to ensure timely and fair outcomes.

17. Policy Updates

• Revive Pro Tech reserves the right to update or modify this Warranty Policy to comply with U.S. laws, industry standards, or operational requirements.
• Updates are effective immediately upon posting on the website.

Customers are encouraged to review this policy before placing an order.