Frequently Asked Questions (FAQ)

Welcome to Revive Pro Tech’s FAQ page. Here we answer the most common questions about our products, policies, and services. If your question is not answered here, please contact our support team at monica@reviveprotech.com or +1 928-484-6822

1. General Company & Products

Q1: What products do you sell?
A1: Revive Pro Tech specializes in wellness and recovery products designed for personal health, fitness, and relaxation. Our main products include:

• Bio Therapy Mats for muscle recovery, stress relief, and circulation improvement
• Massage rollers and therapy tools
• Fitness accessories for stretching, strengthening, and mobility
• Personal recovery devices for at-home use
  All products are designed for safe personal use and are backed by manufacturer and company quality standards.

Q2: Where is Revive Pro Tech based?
A2: We are a U.S.-based company, operating from 3325 E Beaver Creek Rd, Ste 102 #1005, Rimrock, Arizona 86335. Our customer service and fulfillment centers operate under U.S. federal and Arizona state regulations.

Q3: How can I contact your customer support?
A3: You can contact us via:

• Phone Number: +1 928-484-6822
• Email: monica@reviveprotech.com
• Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

2. Ordering & Account Questions

Q4: Do I need an account to place an order?
A4: No, you can place an order as a guest. However, creating an account allows you to:

• Track your orders easily
• Save shipping and billing addresses
• Receive updates on promotions and product launches

Q5: How do I create an account?
A5: Click Sign Up on the website, provide your name and email, and create a secure password. Ensure your information is accurate and current.

Q6: Can I update my account information?
A6: Yes, you can update your account info via the Account Settings page. For shipping address changes after an order is placed, see our Shipping Policy—changes are allowed within 24 hours of order placement.

3. Pricing & Payments

Q7: What payment methods do you accept?
A7: We accept:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Elo, JCB
• Digital wallets: PayPal, Apple Pay, Google Pay, Shop Pay, Venmo

Q8: Are there any additional fees?
A8: All prices displayed are final at checkout. VAT or local taxes may apply depending on your location. No hidden fees are charged after checkout.

Q9: Can I pay in different currencies?
A9: Yes.

• U.S. customers: Prices in USD
• Canada: Prices in CAD
  Currency is automatically selected based on your shipping address.

4. Shipping & Delivery

Q10: Where do you ship products?
A10: We currently ship to:

• United States: All products
• Canada: Bio Therapy Mats only

Q11: How long does processing take?
A11: Standard processing time is 1–2 business days (Monday to Friday). Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) on business days may be processed the same day.

Q12: What are the estimated delivery times?
A12:

• U.S.: 2–5 business days (Monday to Friday)
• Canada (Bio Therapy Mats only): 3–7 business days (Monday to Friday)
  Delays may occur due to carrier schedules, customs, or weather.

Q13: How can I track my order?
A13: Tracking info is emailed within 24–48 hours after shipment. Use the carrier tracking link to monitor delivery status.

Q14: What if my shipment is delayed or lost?
A14: Contact our support team. We will coordinate with carriers to investigate and provide a replacement or refund if necessary.

5. Returns, Refunds & Exchanges

Q15: How do I return a product?
A15: Steps to return:

• Email customer support to request a return authorization
• Receive instructions and return address
• Ship the item to the specified address
  Do not ship items without prior approval.

Q16: What is the return window?
A16: Returns are typically accepted within 30 days of delivery, unless otherwise specified.

Q17: Who pays for return shipping?
A17:

• Damaged, defective, or incorrect items: Return shipping is covered by Revive Pro Tech
• Other returns: Customer is responsible

Q18: How long does a refund take?
A18: Refunds are processed 7 business days (Monday to Friday) after we receive and inspect the returned item.

Q19: Can I exchange a product?
A19: Yes, exchanges are available for in-stock items. Contact support for instructions.

Q20: What if my item is damaged, defective, or missing?
A20: Report within 48 hours of delivery. Provide photos and order info. We will resolve through replacement, refund, or store credit.

6. Warranty & Product Care

Q21: What warranties do you offer?
A21: Manufacturer warranties cover defects in materials or workmanship. Warranty is valid under normal use only.

Q22: What voids the warranty?
A22: Warranties are void if the product is:

• Misused or modified
• Damaged due to accidents
• Used commercially (unless specified)

Q23: How do I claim a warranty?
A23: Email support with proof of purchase and photos. We will guide you through the claim process.

7. Privacy & Security

Q24: How is my personal information protected?
A24: We use encrypted servers, PCI-DSS compliant payment processing, and secure databases. Access is limited to authorized personnel only.

Q25: Can I opt out of marketing communications?
A25: Yes, every email includes an unsubscribe link. You may also contact support to manage preferences.

Q26: What is your “Do Not Sell My Data” policy?
A26: California residents and other applicable jurisdictions may opt-out via our Do Not Sell My Data page

8. Shipping & Handling Specifics

Q27: Can I change my shipping address after placing an order?
A27: Address changes are accepted within 24 hours of order placement. After processing or shipment, changes are not guaranteed.

Q28: What if my delivery fails or is missed?
A28: Carriers may attempt redelivery or return the package. Additional reshipping fees may apply if customer error is the cause.

9. Account & Order Security

Q29: What should I do if I notice unauthorized activity on my account?
A29: Contact support immediately. We will investigate and suspend the account if necessary.

Q30: Can I cancel an order after shipping?
A30: No, once an order is shipped, it cannot be canceled. See the Return & Refund policy for alternatives.

10. Additional Questions

Q31: Do you ship internationally?
A31: Currently, shipping is only available to the U.S. and Canada (Bio Therapy Mats only).

Q32: How do I know a product is right for me?
A32: Product pages contain detailed descriptions, usage instructions, and safety information. Contact support for guidance if unsure.

Q33: Can I track my warranty claims?
A33: Yes, our support team provides status updates via email during the warranty or return process.

Q34: How do I contact support for any other inquiries?

A34: Email: monica@reviveprotech.com or call: +1 928-484-6822. Business Hours: 10 AM to 5 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)